Your On Hold Message Service Provider – Champ or Chump?hold-admin
Some companies who use on hold messages fail to realize that their message on hold provider lacks something. Perhaps they’re blinded by their offers that give nothing more than just a simple recording that will hopefully make the callers stay on the other line.
However, when you come to think about it, on hold messages are not just about minimizing or avoiding a couple of hang-ups from prospective clients or loyal customers. It’s also about improving your brand image while growing your product and service sales.
If you must know, professional on hold message companies set high, but plausible expectations and their clients are more than happy that these expectations are met. That said, what kind of expectations should you have from your on hold message service provider?
Don’t worry. You’re not alone in this endeavor. As a matter of fact, most businesses like you are not completely aware of what they should be getting from their providers, let alone what to expect.
So we at The Original On Hold, Inc. feel it’s our responsibility to let you know about these insider information. After all, being pioneers is not just about glory and fame; it’s making sure that you’re getting the best out of your on hold messages.
Here are 3 basic things that you should know about the on hold message company that you chose to hire:
They Own a Solid and Established Production Company.
You might think that outsourcing is a cost-efficient choice for you given the hype that it’s experiencing today. But, this is what you need to know: Your on hold recording is precious enough to be outsourced.
One of the biggest benefits of hiring an on hold message company with a solid and established production studio is that you are guaranteed of quality control with 24/7 customer service provider that will surely cater to your needs.
They’ve Shown Real Experience in Marketing Various Brands.
You will know when the on hold message service provider is experienced if they can provide you with a list of samples of the works they have done in the past. Experts in this industry have a team of professionals on board that will look into your scriptwriting, talent, and music production needs. In short, these people are equipped with much knowledge on “how to talk” to callers.
They Discuss your Goals and Expectations!
You might have noticed that top-notch message on hold companies do not limit your discussions into pricing, turnaround time, number of messages to be produced, and other technicalities. You know you’ve found the right company when they are open to talk about your expectations and needs and will find a way to address them. They simply know “how to make it happen.”
Making sure that you get the best service that you deserve is your right. If your provider can’t give you this, then it’s time to find a better, more experienced company. In the end, you will not only be a better buyer; you’ll also become a happy customer.