Captivate Your Callers with Optometry On-Hold Messages

Captivate Your Callers with Optometry On-Hold Messages


See Clearly with Custom On-Hold Messages for Your Optometry Practice

In today’s fast-paced world, patient experience is key. Every touch-point, from the initial phone call to the post-appointment follow-up, shapes their perception of your optometry practice. And let’s face it, waiting on hold isn’t exactly the most thrilling part of the patient experience.

But what if that hold time could be transformed from a frustrating wait into an opportunity to inform, engage, and even impress your potential patients? That’s the power of custom on-hold messages for your optometry practice.

Beyond the Beeps: Benefits of Captivating On-Hold Messages

Ditch the generic hold music and repetitive beeps. Custom on-hold messages offer a multitude of advantages:

  • Boost Brand Awareness: Waiting callers are a captive audience. Use on-hold messages to introduce your practice, highlight your specialties, and showcase what makes you unique.
  • Educate and Inform: Briefly discuss common eye health concerns, preventative measures, or new technologies you offer. This positions your practice as a trusted source of information.
  • Promote Services: Subtly nudge callers towards specific services you offer, like lasik, diabetic eye care or pediatric ophthalmology consultations.
  • Improve Patient Experience: Engaging hold messages make wait times feel shorter and enhance the overall patient experience.
  • Increase Conversions: Strategic messaging can encourage callers to schedule appointments, explore your website, or learn more about special offers. 

Sample:

Crafting Your Message: A Recipe for Success

Now that you’re convinced, how do you create effective on-hold messages? Here’s a recipe for success:

  • Informative & Engaging: Balance informative messages about eye health, services, and promotions with calming background music.
  • Variety is Key: Craft a playlist of multiple messages to avoid repetition and keep callers engaged.
  • Keep it Concise: Aim for messages around 30-45 seconds to hold attention without dragging.
  • Professional Polish: Maintain a friendly and professional tone, reflecting your practice’s brand.
  • A Touch of Gratitude: Always conclude with a thank you for the caller’s patience.

Ready to elevate the patient caller experience with on-hold messaging? Contact us today for a free consultation with one of our on hold experts, or try our 100% risk free custom on hold demo trial offer!

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