WHY ON HOLD MESSAGES

Lost callers means
LOST SALES!

Placing callers on-hold is
risky business!

Placing a caller on-hold is risky business, but it happens all the time. It’s a risk, because lost calls cost your business potential revenues and wasted marketing dollars! Why risk losing the customer altogether by showing them shoddy service via on-hold times? On-Hold Messaging creates an on-hold experience that engages and connects your callers with your company and creates an invaluable marketing opportunity.

OF CALLERS
ARE PLACED
ON HOLD

WHO WAIT IN
SILENCE OR RADIO
HANG UP IN
45 SECS

OF CALLERS
PREFER ON HOLD
MESSAGING OR
MUSIC

INCREASE IN
OFFERS MENTIONED
ON HOLD

HOW ON HOLD MESSAGING SERVICES WORK

Choose
Your Plan

Choose the on hold messaging plan that’s right for you. We offer everything from single one-time on hold recordings to comprehensive bi-annual, quarterly or monthly on hold messaging updates to keep callers informed of your latest developments to drive more sales!

Input Brief

You’ll enter company background info using our convenient Marketing On Hold Manager (or by phone), and our talented team of creative copy-writers will develop a custom on hold message script that perfectly aligns with your branding and marketing strategies.

Script Ready

Your script is then posted to your online account for your review and approval. You then audition from a variety of sample voice talents and background music. Your production is then posted for preview and loaded to your on hold media player.

Quick
Processing

As soon as you order, we ship your Original On Hold media player with a complimentary, pre-loaded, generic music and on hold message recording, so you’ll immediately begin enjoying music and message on hold services while your custom on hold marketing production is in process!

BENEFITS OF ON HOLD MESSAGING

Increases
Caller Retention

One of the top reasons for calling a company is to learn business hours. Eliminate your employee’s time handling FAQ’s and long hold times with on-hold messaging

Cross-sell/
Up-sell Products

Your on hold marketing messages can promote add-ons, additional services, and specials while customers wait on-hold, after all, you never what else your customers and prospects may actually be shopping for?

Reduces
Caller Hangups

On Hold messages are the only proven on-hold solution that mitigates caller frustration, enhances the caller experience, and keeps callers on the line up to 30% longer – giving you a chance to serve them!