Is Your On-Hold Music Driving Callers Away? (And How to Fix It!)

Is Your On-Hold Music Driving Callers Away? (And How to Fix It!)


We’ve all been there. You’re on hold, phone pressed against your ear, the rhythmic melody of “elevator music” filling the silence. At first, it’s bearable. But then, the minutes tick by, the melody gets repetitive, and frustration sets in. Before you know it, the wait feels endless and the hold music becomes the bane of your existence.

But here’s the shocker: you’re not alone. Studies show that 70% of business calls involve hold time, and a staggering 39% of customers have complained about bad experiences while on hold. That’s a lot of potential customers lost due to something as seemingly insignificant as music.

So, the question begs: Is your on-hold music actually hurting your business?

The Signs of Annoying On-Hold Music:

  • Repetitive melodies: An endless loop of the same tune becomes grating quickly.
  • Low quality audio: Tinny, distorted sound creates an unprofessional and unpleasant experience.
  • Inappropriate genre: Upbeat pop music might not be the best choice for a legal firm, for example.
  • Lengthy silence: The absence of sound can be just as frustrating as bad music.

The Power of Custom On-Hold Audio:

Thankfully, there’s a simple and effective solution: custom on-hold audio. Ditch the generic tunes and create a unique experience that reflects your brand and keeps callers engaged.

Here’s how custom on-hold audio can benefit your business:

  • Improved customer experience:Create a positive and professional first impression.
  • Reduced perceived wait time:Engaging music makes the wait feel shorter.
  • Increased brand awareness:Showcase your brand personality and values.
  • Promote special offers: Use hold time to advertise products and services.
  • Reduce customer churn: Happy callers are more likely to stick around.

Ready to ditch the annoyance and elevate your on-hold experience?

Custom on-hold messaging is an investment in customer satisfaction and brand reputation. So, ditch the annoyance and start creating a positive hold experience that keeps your callers happy and your business thriving.

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