How to Upload Custom On Hold Messaging for Nextiva Phones

How to Upload Custom On Hold Messaging for Nextiva Phones


 

Be Ambitious! Add Custom On Hold Messaging to Nextiva and Engage Callers.

Imagine: your customer calls your business, only to be greeted by the same generic hold music over and over again. Not exactly captivating, right? With Nextiva‘s VoIP phone system, you can ditch the monotony and upload custom on-hold messaging that motivates them, by giving them something engaging to listen to; custom on hold messaging can tell your callers about the benefits of your newest procedures, promotional offers, create a positive first impression,and make the experience better.

Step By Step Guide How to Set-Up Your Custom On Hold Audio In Nextiva NextOS System

From the NextOS admin home page, click Communications > Phone System > Voice overview > Manage Locations > Locations > Actions > Voice Settings

Click Add audio file > Browse to upload a new audio file. Enter a name and click Save

NOTE: We support the following audio file types: .wav, PCM Uncompressed (u-Law), 8 or 16 Bit, 8000 HZ, Mono. The maximum audio file size is 2MB.

Setting up music on hold in Nextiva Voice

From the Nextiva Voice Admin Dashboard, click Locations > Manage locations.

Select the location > Location Features >  Music on Hold.

Hover your cursor over the Default entry, and select the pencil icon to the right.

Enter the required information as indicated below:

  • Department: Choose the department within the location to the selected music on hold file. Do not select a department if you want the Music on Hold to be used for the entire location.
  • Enable music during call hold: Select this checkbox to play music while a caller is on hold.  This option is selected by default.
  • Enable music during call waiting: Select this checkbox to play music if you receive another incoming while you are already on the phone.  This option is not selected by default.
  • Enable music during call Park: Select this checkbox to play music when you park a call.  This option is selected by default. 

Scroll down to the Music on hold message section and fill out the required information:

  • Preferred audio codec: Select G_711 from the drop-down list.  This is the only audio codec supported by Nextiva, 
  • System-defined music: Select this radio button to use the system default Music on Hold.  To hear what this sounds like, call the location’s phone number, and put yourself on hold.
  • Custom music file: Select this radio button to specify a custom music file that should play when callers are placed on hold, and then select the file from the drop-down list to the right.  If you do not see any files listed, you will need to upload a file to the Announcement Repository.

Select the Advanced settings link at the bottom of the Music on hold menu.

Enter the required information as indicated below and click Save.

  • User alternate source for internal calls: Select this checkbox to have a different music file play for internal callers (other Users on your account).
  • Preferred audio codec: Select G_711 from the drop-down list.  This is the only audio codec supported by Nextiva.  
  • System-defined music: Select this radio button to use the system default Music on Hold. To hear what this sounds like, call the location’s phone number, and put yourself on hold.
  • Custom music file: Select this radio button to specify a custom music file that should play when callers are placed on hold, and then select the file from the drop-down list to the right. If you do not see any files listed, you will need to upload a file to the Announcement Repository.

 

Final Thoughts…

No matter if it’s healthcare, business services, home services, professional, retail or hospitality, you can give each of your callers an optimal customer experience at a most crucial touchpoint — the telephone!

Contact Original On Hold for a “no-obligation caller experience consultation”, or try before you by and get started today with your very own 100% risk-free custom on hold message demo now!

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