How to Upload Custom On-Hold Messages for Mitel Myvoice

Are you tired of the same old generic on-hold music? Want to create a more personalized and engaging experience for your callers? Uploading custom on-hold messages to your Mitel MyVoice system is a simple process that can significantly improve your caller satisfaction.

Why Use Custom On-Hold Messages?

• Brand Consistency: Reinforce your company’s brand identity with custom messaging.
• Informative: Provide callers with valuable information, such as promotions, hours of operation, or frequently asked questions.
• Entertaining: Keep callers engaged, informed and entertained.
  
• Professional: Create a more polished and professional image for your business.

Steps to Upload Custom On-Hold Messages

1. Prepare Your Audio File:
   • Format: Ensure your audio file is in a compatible format like MP3 or WAV.
   • Duration: The ideal length for an on-hold message is typically between 30 seconds and 2 minutes.
   • Quality: Use a high-quality audio source to avoid distortion.
2. Log into Your Mitel Myvoice Portal:
   • Access your Mitel Myvoice portal using your login credentials.
3. Navigate to On-Hold Settings:
   • Look for the “On-Hold” or “Call Waiting” section within your portal. The exact location may vary slightly depending on your system’s version.
4. Upload Your Audio File:
   • Locate the option to upload a custom audio file. This might be a button labeled “Upload,” “Import,” or something similar.
   • Select your prepared audio file from your computer.
5. Configure Settings (if applicable):
   • Some systems may allow you to configure additional settings, such as:
     • Looping: Determine if the message should repeat continuously or play once.
     • Volume: Adjust the volume level of the message.
     • Start Time: Specify when the message should begin playing during a call.

Tips for Effective On-Hold Messages

• Keep it concise: Avoid overwhelming callers with too much information.
• Use a professional voice: Consider hiring a voice-over artist for a polished sound.
• Match your brand: Ensure the message aligns with your company’s tone and style.
• Update regularly: Refresh your message periodically to keep it relevant.

By following these steps and incorporating effective on-hold messages, you can create a more engaging and positive experience for your callers.