Don’t Frustrate, Educate! Custom On Hold Message for Voip

Don’t Frustrate, Educate! Custom On Hold Message for Voip


Don’t Frustrate, Educate: How to Add Engaging On-Hold Messages to Your VoIP System

Imagine this: a potential customer calls your business, eager to learn more. But after a few rings, they’re greeted by… silence. Awkward, right? Then, the dreaded generic hold music kicks in, sending them on a one-way trip to Snoozeville.

This scenario is all too common, but it doesn’t have to be. With custom on-hold messages for your VoIP phone system, you can transform those wait times into valuable opportunities to:

  • Boost Brand Awareness: Introduce your company, highlight your unique selling points, and remind callers why you’re the best choice.
  • Educate & Inform: Share relevant industry tips or information about your products and services.
  • Promote Special Offers: Subtly nudge callers towards current promotions or deals.
  • Improve Customer Experience: Engaging messages make wait times feel shorter and demonstrate that you value their time.

Ready to ditch the boredom and elevate your customer experience? This guide will walk you through the simple process of adding custom on-hold messages to your VoIP system.

Crafting Captivating Messages:

Before we dive into the technical aspects, let’s talk about creating compelling on-hold messages. Here are some key ingredients:

  • Keep it Concise: Aim for messages around 30-45 seconds to hold attention without dragging.
  • Informative & Engaging: Balance informative content with calming background music.
  • Professional Tone: Maintain a friendly and professional voice that reflects your brand personality.
  • Variety is Key: Create a playlist of multiple messages to avoid repetition and keep callers engaged.

Adding Your Custom Audio Messages to VoIP:

The specific process for adding on-hold messages will vary depending on your VoIP provider. However, the general steps usually involve:

  1. Preparing Your Audio: Ensure your audio files are compatible with your provider’s format (often MP3 or WAV).
  2. Uploading to the Portal: Access your VoIP provider’s web portal and locate the section for recordings, custom music on hold, or similar. Upload your prepared audio files.
  3. Assigning Your Hold Music: Once uploaded, find the setting to designate the uploaded audio file(s) as your on-hold music. This might be within the same “Recordings” section or under call queue or auto attendant settings (refer to your provider’s instructions).

Pro Tip: Many VoIP systems allow for playlists. Create a playlist of several messages to ensure variety in your hold time audio.

Beyond the Basics:

By implementing custom on-hold messages, you’re not just eliminating boring hold music – you’re creating a strategic touch-point that can significantly impact your customer experience and brand image.

Ready to get started?

Take control of your hold time and turn it into a golden opportunity. Try our risk free custom on hold demo trial. Let your callers know they’re valued, not forgotten!

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