Dental On Hold Messages a Better Patient Experience

Dental On Hold Messages a Better Patient Experience

The waiting room isn’t the only place where patient experience matters in your dental practice. Those precious moments spent on hold can be a golden opportunity to connect with patients, educate them, and even win them over. But instead, many dental offices settle for generic hold music, leaving patients feeling frustrated and disengaged.

Here’s how to transform your on-hold experience from tedious to triumphant:

Craft Compelling Content:

  • Welcome and Reassure: Thank callers for choosing your practice and emphasize your commitment to their oral health needs.
  • Educate and Inform: Briefly discuss the importance of regular checkups, highlight specific services (teeth whitening, orthodontics), or offer dental hygiene tips.
  • Promote Special Offers: Are you running a new patient discount or offering financing options? Mention them here!
  • Showcase Your Expertise: Briefly introduce your dentists, their qualifications, and any awards or accreditations.
  • Connect on Social Media:Encourage patients to follow you on social media for practice updates, fun content, or special promotions.

Keep it Short, Sweet, and Engaging:

  • Aim for messages around 30-60 seconds long to avoid repetition.
  • Use a friendly, professional voiceover that reflects your practice’s personality.
  • Balance informative content with upbeat background music to maintain patient interest.

Dentist On Hold Message Samples:



Pro Tip:  Be sure to routinely update on hold message content. Hearing the same information over and over is like getting a root canal.

Bonus: Script Samples to Get You Started

Sample 1: The Welcoming Approach

“Thank you for calling [Dental Practice Name]! We appreciate you considering us for your dental care. While you wait, we want to remind you of the importance of regular checkups for a healthy, confident smile. We offer convenient scheduling options – just let us know when you’re ready to book your next appointment!”

Sample 2: The Educational Twist

“Did you know flossing daily is just as important as brushing? Here at [Dental Practice Name], we’re passionate about helping patients achieve optimal oral health. We offer a variety of services, including routine cleanings, teeth whitening, and dental implants. Learn more about our services on our website at [website address].”

Remember, a little creativity can go a long way in turning those on-hold moments into opportunities to build trust and connection with your patients, as well as the perfect opportunity to increase sales of additional services.

By implementing these tips and utilizing the provided script samples, you can transform your on-hold messaging into a valuable tool to engage patients, promote your services, and create a more positive overall experience.

Ready to enhance the patient caller experience at your dental practice? Give us call or “Try before you Buy” with our 100% risk-free custom on hold demo trial offer.

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