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How to Create Happier Callers On Hold

When you call an airline, urgent care center or or that restaurant where you’ve been trying to make a reservation, you’re more likely to wait on hold longer. That’s because you need the company’s services as soon as possible or they’re the only area...

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Reducing Caller Abandonment and Improving Caller Experiences

  In today's fast-paced world, where time is of the essence, customers have become increasingly impatient. They expect businesses to cater to their needs quickly and efficiently. However, despite the best intentions, sometimes businesses fall short of customer expectations, leading to “caller abandonment”. Caller abandonment refers...

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