On Hold Messaging

How On Hold Messaging Benefits Your Small Business

  Small business versus big business, it’s the classic "David and Goliath" story! But, just as the underdog David defeated the bigger, stronger adversary in Goliath, your small business can use proven marketing techniques to defeat larger competitors, even though their advertising budget may be...

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The Telephone Customer Experience: Undercover Boss Style!

Our company belongs to several business networking groups in order to network with other professionals and gain potential prospects. Pretty standard stuff! You introduce yourself, explain what your business does, have some food and drink, etc. I sat at a roundtable discussion with numerous business...

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How Much Did That Abandoned Call Just Cost You?

Many businesses—such as medical offices, car dealerships, HVAC companies, and other service organizations rely on telephone calls as its revenue lifeline to provide customer service, book appointments, take orders, etc. Have you ever placed a caller on hold, only when you return to the...

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On Hold Messages For Assisted Living And Senior Care Centers

  If you’re the director or marketing manager for an assisted living center or senior care community, what marketing tool deserves your closest attention? The answer may be right at your fingertips – your phone’s on hold button! According to the Assisted Living Federation of America,...

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