On Hold Messages

Why Dead Silence “On Hold” Is Deadly for Businesses

In today's fast-paced business environment, maintaining a positive customer experience is crucial. However, a commonly overlooked aspect of customer service is the on-hold experience. Dead silence during this time can have detrimental effects on businesses, causing frustration and potentially driving customers away. Leaving callers on...

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Expert Tips to Create the Best On-Hold Messages

On-hold messages are an often-overlooked aspect of customer service, but they play a crucial role in maintaining customer engagement and satisfaction. When customers call a business, they expect to be assisted promptly, but sometimes they have to wait on hold for a few minutes...

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How Brands Make Sure You Don’t Hang Up When On Hold

  "We apologize for asking you to wait on hold." "Your call is very important to us." "We know your time is valuable.   We’ve all heard these annoying words—and most of us cringe at the mere thought of having to wait. Yes, there's plenty of anecdotal evidence that...

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The Caller On-Hold Experience is it Your Brand’s Blind Spot?

  Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never been more important. Customers have greater choices (and voices) than ever before, thus making customer experience missteps for brands particularly treacherous. Customer Experience is defined...

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How to Upload Custom On Hold Messages for Weave Phones

  Music on hold is nice.  It’s a lot better than making callers wait in complete silence.  But when you choose Weave (aka GetWeave) as your hosted voip phone provider, you;ll live the rich features, but as with most could based platforms the default music...

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Original On Hold Voted 2020 Top On Hold Messaging Service

  On-Hold Messaging is gaining ground in the field of marketing, communication and the customer experience. It has emerged as one of the useful communication tools for businesses, especially in recent times as more and more customers are phoning businesses versus visiting them during the pandemic. Original...

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Get Creative With On Hold Messaging During the Pandemic

  The COVID-19 pandemic has led to more people calling ahead to businesses that they would have visited in person, often phoning staff that has been reduced or work from home, thus leading to longer wait times and increased call volumes. This means your on hold messaging...

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