Customer Experience

Please Hold for This Customer Touchpoint Reality Check!

Though we live in a seemingly anonymous culture (where “self-service” is so prevalent), customers increasingly want a personalized experience where it matters, and it most cases it's "customer service". And, when it comes to customer service, you may not think the telephone is a...

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Bad Phone Experiences Result In Negative Online Reviews!

  Like it or not, online reviews influence your prospective clients. And, if you think your business can ignore  online reviews and risk providing a poor customer experience, then think again! While you've probably heard the saying that "there's no such thing as bad publicity",...

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Marketing Tools to Engage Patients In Your Waiting Room

  We’ve all been in the position where we’re sitting in a waiting room for longer than we’d like. With long waits comes unhappy patients and, sometimes, bad reviews! I mean, who likes to hang around in waiting rooms? No one’s enjoying themselves, the magazines...

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Without On Hold Messages Car Dealers Lose 1 in 5 Callers!

  The auto dealership industry has enjoyed some pretty fruitful years as of late, and the good news is with low loan rates and cheap gasoline, auto sales will continue rising and the forecast for new-car sales remains very strong. CallSource, providers of award-winning solutions to...

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Poor Caller Experiences Costs Money and Lost Customers

  For more than a decade, we've heard the phrase that content is king. While this is an accurate statement, the reality is that in today's modern business era the “customer experience” is actually the new king, in the “telephone customer experience." In fact, research carried...

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3 Strategies to Improve the In-Store Customer Experience

  It goes without saying that delivering high quality products and services coupled with creative marketing techniques are essential to having a successful business. But, in the modern day era in order to achieve sustainable growth, you need to focus on the customer experience and...

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