Customer Experience

Why In-Store Atmosphere Matters for Your Customers?

  With busy work and family lives, people are all about convenience. Sometimes, it’s just as easy to click and get what you need delivered to your front door and stay home. While many of us shop online for everything, there is still considerable demand...

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Profits Never Smelled Better than With Scent Marketing

      Did you know that there's profits and productivity hiding right under your nose? Regardless of your business environment, marketers often incorporate specific elements in spaces such as lighting, colors and background music all designed to evoke certain feelings and emotions from consumers about the...

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Designing Better Customer Experiences with In-Store Music

  With retailers having to compete with internet behemoths like Amazon, getting the customer experiences right has never been more critical. Providing customers with an enjoyable shopping experience means you get to turn a much larger number of visitors into regulars. After all, people aren’t...

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Step By Step Guide to Custom On Hold Messages

    Before we get into "Step-By-Step Guide to Custom On Hold Messages" it's important to understand the value of having custom on hold messages for your brand. Business has always been done over the phone, and callers have always been put on hold, but as...

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Why Dead Silence for Callers On Hold Is a Costly Problem!

  A customer calls your business. A busy staff member answers the phone and quickly places the caller on hold while they get the information, person, or time the caller needs.  This scenario is a common situation... but it can quickly go wrong.  Business owners,...

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Why Your Business Needs a Background Music Strategy?

  The customer experience begins with the first interaction of your brand or organization. If your customers are engaging with your company in a physical space, like a store, restaurant or waiting area their experience will be positively or negatively impacted by the quality of the...

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Do Your Auto Attendant Recordings Match Your Brand Image?

  Auto attendants are a necessary feature for your business phone system. When optimized, your auto attendant can be highly beneficial to both your business and your customers. However a surprisingly large number of businesses have inconsistent, and poorly recorded auto attendant greetings on their...

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Why Your Brand Must Invest In the Caller On Hold Experience!

    Customer experience is one of the most overlooked priorities for growing businesses, and one area in particular is the caller on hold experience. Even if Don Draper himself fleshed out your latest ad campaign for your marketing, nothing can replace the incredible value of...

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