Customer Experience

The Caller On-Hold Experience is it Your Brand’s Blind Spot?

  Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never been more important. Customers have greater choices (and voices) than ever before, thus making customer experience missteps for brands particularly treacherous. Customer Experience is defined...

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Animal Hospital On Hold Message Client Case Study Results

  Animal Hospital On Hold Message Client Case Study: With more than 40,000 animal hospital clinics in North America, pet owners certainly have lots of choices when it comes to whom they choose to take care of their furry friends’ pet care needs. While most veterinarians...

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How to Get Started With Custom Auto Attendant Recordings

  It's self-evident that professional voice recordings far surpass the quality of customer self-recorded phone system messages. So, it’s no surprise that more and more customers who come to us for on hold messaging services often ask us if we create professional auto attendant...

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On Hold Messages Help Small Businesses Reap Big Profits!

  Do you feel like your small business needs a boost?  Well, look no further than your telephone! Custom branded on hold messages for small businesses can deliver big dividends. Small business owners are faced with monumental challenges every day, and the competition in today’s business...

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Boost Sales at Your Store With Overhead Background Music

  Have you ever been in a silent store – with no music playing in the background? What was your impression? If you are like most people, you probably felt uncomfortable, and after looking around a bit, you quickly left, headed towards a friendlier, more...

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Why Your Dental Practice Should Use Scent Marketing?

  Did you know that when it comes to dental office visits, studies show that as many as 75% of patients experience some degree of anxiety? For this reason (along with many others), more and more dental offices are recognizing the need to insure their...

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How to Choose the Right Auto Attendant Recording Service?

  Auto attendants are a phone system application that allow callers to select directory extensions using a voice menu. When designed properly, auto attendants help manage incoming calls and add a professional touch to phone interactions—but when poorly designed, they can be a significant annoyance...

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How to Choose Overhead Background Music for Your Store

  They say music soothes the savage beast, but it can also heavily influence customer mood, and buying decisions while in your store. Businesses spend quite a bit on lights, furnishings, signage, etc to create a positive visual brand appeal for shoppers, but don't overlook...

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