Author - hold-admin

Summer Sales Slowdown? Try Updating Your On Hold Message

  As the summer months approach, many businesses experience a seasonal slowdown in sales. Customers may be on vacation, enjoying outdoor activities, or simply in a more relaxed mindset. However, this does not mean your business has to succumb to the summer sales slump. One...

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Optimize the Caller Experience with On Hold Messages

In today's competitive business landscape, customer experience plays a pivotal role in the success of any organization. Every interaction a customer has with a company, including phone calls, contributes to their overall perception and satisfaction. Therefore, businesses must optimize the caller experience, especially when...

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Why Dead Silence “On Hold” Is Deadly for Businesses

In today's fast-paced business environment, maintaining a positive customer experience is crucial. However, a commonly overlooked aspect of customer service is the on-hold experience. Dead silence during this time can have detrimental effects on businesses, causing frustration and potentially driving customers away. Leaving callers on...

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How to Alleviate Caller Frustration When Waiting On Hold

Being put on hold during a phone call can be frustrating and time-consuming. It's an all-too-familiar experience for many individuals who have sought assistance or information over the phone. As a business or service provider, it's essential to recognize the impact of "hold times...

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