Author - hold-admin

Summer Sales Slowdown? Try Updating Your On Hold Message

  As the summer months approach, many businesses experience a seasonal slowdown in sales. Customers may be on vacation, enjoying outdoor activities, or simply in a more relaxed mindset. However, this does not mean your business has to succumb to the summer sales slump. One...

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Optimize the Caller Experience with On Hold Messages

In today's competitive business landscape, customer experience plays a pivotal role in the success of any organization. Every interaction a customer has with a company, including phone calls, contributes to their overall perception and satisfaction. Therefore, businesses must optimize the caller experience, especially when...

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Why Dead Silence “On Hold” Is Deadly for Businesses

In today's fast-paced business environment, maintaining a positive customer experience is crucial. However, a commonly overlooked aspect of customer service is the on-hold experience. Dead silence during this time can have detrimental effects on businesses, causing frustration and potentially driving customers away. Leaving callers on...

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How to Alleviate Caller Frustration When Waiting On Hold

Being put on hold during a phone call can be frustrating and time-consuming. It's an all-too-familiar experience for many individuals who have sought assistance or information over the phone. As a business or service provider, it's essential to recognize the impact of "hold times...

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Expert Tips to Create the Best On-Hold Messages

On-hold messages are an often-overlooked aspect of customer service, but they play a crucial role in maintaining customer engagement and satisfaction. When customers call a business, they expect to be assisted promptly, but sometimes they have to wait on hold for a few minutes...

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How to Create Happier Callers On Hold

When you call an airline, urgent care center or or that restaurant where you’ve been trying to make a reservation, you’re more likely to wait on hold longer. That’s because you need the company’s services as soon as possible or they’re the only area...

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Reducing Caller Abandonment and Improving Caller Experiences

  In today's fast-paced world, where time is of the essence, customers have become increasingly impatient. They expect businesses to cater to their needs quickly and efficiently. However, despite the best intentions, sometimes businesses fall short of customer expectations, leading to “caller abandonment”. Caller abandonment refers...

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Custom Audio Branding for Your VOIP Phones

  In today's fast-paced world, communication is key. Whether a small business owner or a multinational corporation, reliable communication tools are essential. And when it comes to communicating over the Internet, Voice over Internet Protocol (VOIP) phones have become the go-to option for many businesses.   But...

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