6 Tips On How to Select the Best On Hold Message Service Provider

As with any industry, not all service providers are created equal and the on hold messaging industry is no different! What’s the quality like? How do you know if you’re getting a good value? Are you paying too much? What type of customer service is provided? These are just a few of the questions that often arise when considering an on hold message service provider.

Here are some key factors to consider when choosing an on hold messaging service provider:

1. Experience: Look for a service provider with a proven track record of providing high-quality on hold messaging services. Ask for references and read reviews from other businesses that have used their services.

2. Customization: Choose a provider that offers customization options, such as the ability to create a custom message or choose from a library of pre-recorded messages. This will allow you to tailor your on hold message to your specific business needs.

3. Voiceover talent: Consider the quality of the voiceover talent that the service provider offers. Look for a provider that offers a variety of voiceover options to choose from, and listen to some on hold message samples to ensure that the quality meets your standards.

4. Pricing: Compare pricing between different on hold messaging service providers to ensure that you are getting a fair price for the services you need. Look for a provider that offers transparent pricing with no hidden fees.

5. Custom Demo Trial Additional features: One of the easiest ways to test drive a potential on hold message service provider is to see if they offer a custom on hold demo. This way you can hear for yourself what your brand can sound like and how you can vastly improve the caller experience.

6. Customer support: Look for a provider that offers reliable customer support, with a dedicated support team available to assist you with any questions or issues that may arise. Be sure to check out reviews!

By considering these factors, you can choose an on hold messaging service provider that meets your business needs and provides a positive experience for your customers. If you’re ready to begin then contact us today and we’ll provide a free consultation.